Our Customer Service program includes the following courses:
Creating Remarkable Moments in Customer Service
This course will inspire participants to “create remarkable moments” with internal and external customers. The impact can be transformational as it influences how people manage themselves and others in ALL of their customer relationships.
Students will understand the importance of communicating effectively and the impact that communications can have on personal and organizational effectiveness.
A Professional’s Guide to Social Media
Social media is now everywhere in society and in many work places while many people don’t even know what it is! Learn about the various types of social media and creative ways that they are being applied in the workplace.