Course Listings

ID	Course Name	Program
CS1	Remarkable Moments in Customer Service	Customer Service
CS2	Communicate with Confidence	Customer Service
CS3	A Professional's Guide to Social Media	Customer Service
LS1	Front Line Leadership	Leadership Skills
LS2	Time Management and Stress	Leadership Skills
LS3	Teamwork & Team Building	Leadership Skills
LS4	Ethics in the Workplace	Leadership Skills
LS5	Advanced Leadership	Leadership Skills
MS1	Marketing Planning	Marketing Skills
MS2	Marketing Communications	Marketing Skills
PM1	On Time Project Management	Project Management
PM2	Planning and Managing a Benchmarking Study	Project Management
PM3	Analysis and Decision Making Techniques	Project Management
SS1	Introduction to Professional Sales	Selling Skills
SS2	Advanced Sales for the Sales Practitioner	Selling Skills
WFM1	Fundamentals of Workforce Management	Workforce Management
WFM2	Workforce Management - Planning	Workforce Management
WFM3	Workforce Management - Forecasting	Workforce Management
WFM4	Workforce Management - Scheduling	Workforce Management
WFM5	Workforce Management - IntraDay	Workforce Management

TrainingDepartment