We offer the following programs of on-site training to meet your training goals. Each program is comprised of a number of related courses. Click the headings below to view a list of related courses.
Customer Service
Managing customer relationships is an increasingly important and complex undertaking for organizations and their employees. Delivering exceptional customer service is the only way to separate you from the competition. This program will create customer relationship “experts” of every member of your organization!
Leadership Skills
Leadership is a skill that many only learn in business school or through the trials of experience. This program provides new and seasoned leaders with the tools they need to lead effectively in a constantly changing world. Train leaders at all levels of your organization with any of these training events, so everyone understands the language and responsibilities of leadership!
Marketing Skills
Marketing can mean different things to many people. This program narrows the focus of this broad topic and takes your teams through a specific methodology for creating a marketing plan and communicating effectively with new and existing customers. Having your marketing teams on the same path and using the same language can help move your marketing efforts forward.
Project Management
Increasingly organizations are required to manage projects large and small. This program is designed for both full-time project managers and team members who have been asked to lead the next initiative as part of their full time duties. These training events are also effective for work groups so that all members of the team understand the intricacies of managing a project!
Sales Skills
In the current business environment, everyone needs to engage is some sort of sales activity. This program delivers basic sales skills and advanced skills that can help professionals make the sale in a confident and professional manner.
Workforce Management
Workforce Management (WFM) is an essential part of managing staffing levels in response to customer traffic and managing daily change. Your entire WFM team can benefit from a collective understanding of WFM technologies and disciplines to improve the effective utilization of your workforce!